Return Policy for Online Orders

At Redd Diamond Beauty, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free return policy. Please review the following guidelines:

Eligibility:
   - Items must be returned within 30 days of the purchase date.
   - Products must be unused, unopened, and in their original packaging.
   - For health and safety reasons, we cannot accept returns on opened or used skincare, makeup, or personal care items.

Return Process:
   - To initiate a return, please contact our customer service team at [contact email/phone number] within 30 days of receiving your order.
   - Once your return is authorized, you will be provided with a return shipping label and instructions.
   - Please securely package the items you wish to return and affix the provided return label to the package.

Refunds:
   - Refunds will be issued to the original form of payment within 7-10 business days of receiving the returned items.
   - Original shipping charges are non-refundable unless the return is a result of our error.

Exchanges:
   - Unfortunately, we cannot process exchanges for online orders at this time. If you wish to exchange an item, please return the unwanted item(s) and place a new order.

Damaged or Incorrect Items:
   - In the rare event that you receive a damaged or incorrect item, please contact us immediately. We will provide a prepaid return label and promptly send a replacement or issue a refund, as per your preference.

Final Sale Items: 
 - Final sale items are not eligible for return or exchange unless they arrive damaged or defective.

If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We're here to assist you every step of the way.

Thank you for shopping with Redd Diamond Beauty!